Last Updated: November 3, 2026
Octojan Logistics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and logistics services.
We may collect the following personal information:
We use collected information for:
We may share information with:
We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We implement industry-standard security measures:
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
You have the right to access, update, or correct your personal information through your account settings or by contacting us.
You may request deletion of your personal information, subject to legal retention requirements and ongoing business relationships.
You can opt out of marketing emails by clicking "unsubscribe" in any promotional email or updating your communication preferences.
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Shipment records are typically retained for 7 years in accordance with Canadian transportation regulations.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Your information may be transferred to and processed in countries outside of Canada, including the United States, where our service providers are located. We ensure appropriate safeguards are in place for such transfers.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy laws.
When you type an address into a quote, shipment, or address form that offers address suggestions, the text you type and technical request information such as your IP address and browser or device details are sent to Google Maps Platform, which generates the suggestions and resolves a selected address into geographic coordinates.
Which path that request takes depends on whether you are signed in:
Octojan does not intentionally persist the raw search text you type, or the lists of suggestions shown to you, as quote or shipment business records. When you select a suggestion, Octojan stores the address components you selected, such as street address, city, province, and postal code, together with the associated coordinates, and attaches that selected address and its coordinates to the quote or shipment record it belongs to.
If you type an address but do not select a suggestion, or you leave the form without completing it, Octojan does not intentionally persist your typed text or the suggestion list. The request has nonetheless already been processed by Google and, on the signed-in path, relayed through our hosting and security providers. Those providers process the request under their own policies, as described in 13.5.
You can always type an address manually instead of using address suggestions. Address suggestions are optional and are never required to request a quote or book a shipment.
Google Maps Platform is provided by Google. Information that Google receives through address suggestions is handled under Google's own privacy policy, available at https://policies.google.com/privacy. Requests relayed through Octojan's authenticated server proxy are additionally processed by our hosting and security providers under their own policies and retention practices.
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