Privacy Policy

1. Introduction

Octojan Logistics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and logistics services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely via Stripe)
• Company name and business information
• Communication preferences

2.2 Shipment Information

• Pickup and delivery addresses
• Package dimensions, weight, and contents
• Tracking numbers and delivery status
• Proof of delivery signatures and photos
• GPS location data during transit (for tracking purposes)

2.3 Automatically Collected Information

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Cookies and similar tracking technologies
• Google Analytics data (anonymized)

3. How We Use Your Information

We use collected information for:

• Service Delivery: Processing shipments, scheduling pickups, and managing deliveries
• Customer Support: Responding to inquiries and resolving issues
• Payment Processing: Billing and invoicing for services rendered
• Communication: Sending shipment updates, quotes, and service notifications
• Account Management: Creating and maintaining user accounts
• Analytics: Improving our services and website functionality
• Legal Compliance: Meeting regulatory requirements and preventing fraud
• Marketing: Sending promotional offers (with your consent)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share information with:

• Carrier Partners: To fulfill shipment deliveries
• Payment Processors: Stripe for secure payment processing
• Communication Services: Twilio for SMS notifications and WhatsApp messaging
• Cloud Services: Google (Maps, Drive) and Supabase for data storage
• Analytics: Google Analytics for website performance tracking

4.2 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for data transmission
• Secure password hashing and authentication
• Regular security audits and updates
• Restricted access to personal information
• Secure cloud infrastructure (Supabase, Google Cloud)
• PCI-DSS compliant payment processing via Stripe

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, update, or correct your personal information through your account settings or by contacting us.

6.2 Data Deletion

You may request deletion of your personal information, subject to legal retention requirements and ongoing business relationships.

6.3 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any promotional email or updating your communication preferences.

6.4 Cookies

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Shipment records are typically retained for 7 years in accordance with Canadian transportation regulations.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries outside of Canada, including the United States, where our service providers are located. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: